Participant Scenarios
Team
1
Title
Customer policy assistant
Brief
The workload answers customer questions about published product policies and must cite the approved policy source. For this exercise, assume 50,000 conversations per weekday, with sharp peaks in the morning and evening and the twenty most common questions accounting for three-fifths of traffic. Customers expect the first words within one second and a complete answer within four seconds. A wrong answer misstates a product term to a customer, every answer is logged, and uncertain cases can transfer to a human. No special processing-location constraint is stated because the source policies are public, but customer conversation records follow the bank's existing retention controls. The application developers must protect answer quality and escalation, the infrastructure roles must handle peaks and repeated questions, and the risk/operations roles must define what may be answered automatically and how stale policy content is withdrawn.
Team
2
Title
Onboarding document extraction
Brief
The workload extracts named fields from onboarding documents into a structured record that feeds a downstream decision. For this exercise, assume 8,000 documents arrive each weekday in a steady evening queue. Processing may begin at close of business and must finish by 06:00 the next working day. Field-level accuracy is measurable against labelled examples; records below the approved threshold go to a human queue, while an accepted wrong field can propagate before anyone reads it. Documents contain personal information, so existing retention and deletion controls apply, but no additional processing-location constraint is stated. The application developers must define schemas and failure routing, the infrastructure roles must make the overnight window reliable, and the risk/operations roles must set the threshold and control downstream use of extracted fields.
Team
3
Title
Internal developer assistant
Brief
The workload supports 1,200 developers working across two time zones with repository questions, code explanation, test generation, and complex change suggestions. For this exercise, assume 18,000 requests per weekday concentrated in working hours. Chat responses must be interactive, while inline suggestions require a materially tighter response. A wrong answer usually costs review and rework rather than direct customer harm, but failure on the hardest repository tasks makes the assistant unused. Proprietary source code and internal architecture leave the institution on every remote request, so the selected deployment must satisfy the bank's approved processing and retention boundary. The application developers must define representative tasks and usable quality, the infrastructure roles must support interactive demand and the chosen deployment, and the risk/operations roles must decide what code may cross the boundary and what evidence must be retained.
Team
4
Title
Regulatory change analysis
Brief
The workload reads public change notices, identifies possible obligations, and drafts an internal impact analysis for specialist review. For this exercise, assume 30 items reach the team on a weekday and only a small subset requires deep analysis. Nothing is interactive: a first analysis is required within one working day. There is no complete answer key, errors may surface months later, and outputs must cite the source passages that support each claimed obligation. The source notices are public, but the institution's interpretation and response plan are confidential and must remain inside its approved processing boundary. The application developers must design evidence linking and an evaluation approach without a full test set, the infrastructure roles must control effort and operating cost across easy and hard items, and the risk/operations roles must define review, traceability, and the cost of a missed obligation.
Team
5
Title
AML investigation narrative
Brief
The workload drafts an investigation narrative from the transactions, alerts, and analyst notes of an escalated case, with citations back to the underlying evidence. For this exercise, assume 30 narratives on a weekday with uneven arrival. Each draft is needed within ten minutes so it can remain inside an investigator's workflow. The narrative must be factually defensible, preserve the evidence trail, and record the prompt, configuration, and model version used so a later reviewer can reconstruct how it was produced. All processing must remain inside the permitted jurisdiction, and the team must document where each stage runs. The application developers must provide grounding and reproducibility controls, the infrastructure roles must establish which qualifying patterns the team can operate, and the risk/operations roles must define evidence, review, and permitted processing boundaries.
Role Cards
Role
Application developer
Lens
Accuracy and task fit
Owns
Define representative work, output structure, failure handling, and what good enough means.
Must Ask
What evidence would show that the chosen tier clears the task threshold?
Role
Evaluation lead
Lens
Accuracy evidence
Owns
Separate measurable thresholds from unbounded risk and specify how the selection will be tested.
Must Ask
Is there a ground truth, and what happens below the threshold?
Role
Platform engineer
Lens
Latency, cost, and deployment
Owns
Test demand shape, service level, feasible deployment patterns, and cost levers.
Must Ask
Which operating assumption is most likely to fail outside the pilot?
Role
Operations owner
Lens
Operational complexity
Owns
Name availability, change, support, and on-call obligations for the selected pattern.
Must Ask
Can the organisation run this choice through failure and change?
Role
Risk and control partner
Lens
Data residency and consequence
Owns
Set non-negotiable processing, retention, evidence, and review gates without interpreting regulation in the exercise.
Must Ask
Which condition removes an option before price or capability is discussed?
Presentation Format
First Sweep
Each team has 30 seconds to state Team, Axis, and Selection; the instructor fills the live board before hearing extended justification.
Deep Dive
The instructor selects the two most instructive disagreements and gives each up to three minutes for the 4-Part Decision Defence plus challenge.
Cross Team Compare
Use the remaining time to compare one threshold, one accepted trade-off, and one role disagreement across the other teams.
Speaker Order
The participant whose role initially disagreed with the final choice delivers the defence.
Rubric
Criterion
Use case before candidate
Meets
The dominant axis is recorded before a tier or deployment pattern.
Warning Sign
The team names a candidate and reverse-engineers the matrix.
Criterion
Feasibility
Meets
Hard gates and minimum thresholds remove infeasible options explicitly.
Warning Sign
A non-negotiable constraint is treated as a weighted preference.
Criterion
Decision traceability
Meets
The tier and deployment pattern follow from the dominant axis and surviving options.
Warning Sign
The selection depends on a model name, leaderboard position, or organisational default.
Criterion
Trade-off ownership
Meets
The team states what worsens and why that cost is acceptable.
Warning Sign
A cost lever or deployment pattern is presented as a free improvement.
Criterion
Cross-role reasoning
Meets
One genuine disagreement is recorded with the evidence or constraint that resolved it.
Warning Sign
Two roles remain silent or the majority vote substitutes for reasoning.
Instructor Key
Team
1
Expected Reasoning
Interactive customer use makes latency the dominant axis once the answer-quality and escalation gates are met.
Dominant Axis
Latency
Hard Gate
Answers must meet the approved policy golden set and transfer uncertain cases before stating a product term.
Minimum Threshold
A tested answer-quality and escalation threshold approved for customer-facing use; no invented universal percentage.
Likely Selection
A low-latency small or mid capability tier on a managed deployment, with response or semantic caching only for approved repeatable answers and explicit invalidation.
Accepted Tradeoff
Lower capability and cache coverage in exchange for predictable interactive response; stale answers remain a controlled risk.
Defensible Alternatives
- A mid-tier managed endpoint if the smaller tier misses the golden-set threshold.
- Routing rare complex questions to a higher tier while keeping the common path fast.
Likely Wrong Turns
- Naming the smallest tier first because the task sounds simple.
- Treating traffic concentration as a guaranteed response-cache hit rate.
Prepared Challenge
Your cache misses on the questions customers ask least often. What happens to latency and answer safety on that path?
Role Disagreement To Surface
Developers want broader answer coverage, infrastructure wants a bounded fast path, and risk wants aggressive escalation and invalidation.
Team
2
Expected Reasoning
Accuracy is a measurable threshold with human fallback, so cost becomes the variable to optimise across a high-volume overnight workload.
Dominant Axis
Cost
Hard Gate
The extraction must clear the approved field-level threshold and finish inside the overnight window.
Minimum Threshold
A golden-set field threshold with every failure below it routed to a human queue.
Likely Selection
A mid capability tier in a scheduled throughput-oriented pattern, using batch processing only if its service conditions meet the overnight deadline.
Accepted Tradeoff
Longer completion time and a human exception queue in exchange for lower unit cost.
Defensible Alternatives
- A smaller tier if it passes the same labelled evaluation and preserves the deadline.
- A synchronous or provisioned managed pattern if the available batch service cannot meet the window.
Likely Wrong Turns
- Treating expensive errors as proof that the highest capability tier is required.
- Assuming batch tolerance automatically makes every batch product feasible.
Prepared Challenge
What evidence would let the tier below pass, and how much human fallback can the overnight process absorb?
Role Disagreement To Surface
Developers want schema reliability, infrastructure wants throughput economics, and risk sets the downstream error threshold.
Team
3
Expected Reasoning
The task has a high accuracy bar because failure on complex repository work destroys adoption; capability is the model side of that accuracy requirement, not a sixth axis.
Dominant Axis
Accuracy
Hard Gate
The deployment must satisfy the approved source-code processing boundary and the tier must pass representative internal coding tasks.
Minimum Threshold
A task-weighted internal evaluation covering the median request and the hardest repository changes.
Likely Selection
A frontier capability tier through a managed deployment that satisfies the code boundary, with lower-tier routing for measured routine work where justified.
Accepted Tradeoff
Higher cost and possible provider dependence in exchange for useful performance on complex tasks.
Defensible Alternatives
- A managed open-weight frontier tier if it passes the same internal evaluation and boundary.
- A mid-tier default with escalation when the task classifier can be evaluated reliably.
Likely Wrong Turns
- Treating an internal tool as exempt from data-boundary decisions.
- Choosing a leaderboard leader without testing the institution's task distribution.
Prepared Challenge
How would you prove the tier below is sufficient for the median request without hiding failures on the hardest work?
Role Disagreement To Surface
Developers prioritise difficult-task quality, infrastructure questions cost and operability, and risk constrains where proprietary code may be processed.
Team
4
Expected Reasoning
Accuracy dominates because there is no complete ground truth and errors emerge late; low volume makes the cost of additional reasoning non-binding rather than irrelevant.
Dominant Axis
Accuracy
Hard Gate
Every claimed obligation must link to source evidence and remain subject to specialist review.
Minimum Threshold
Traceable evidence coverage and review acceptance on a curated set of past changes; no fabricated universal accuracy score.
Likely Selection
A frontier capability tier at high reasoning effort for genuinely ambiguous cases, with lower effort on straightforward items and mandatory human review.
Accepted Tradeoff
Higher per-item cost and latency in exchange for margin on low-volume, hard-to-evaluate analysis.
Defensible Alternatives
- A mid-tier model for straightforward notices with escalation to a frontier tier at higher effort.
- A retrieval-led workflow that limits generation to evidence-linked synthesis before raising reasoning effort.
Likely Wrong Turns
- Treating high stakes as sufficient proof that maximum effort always helps.
- Skipping cost rather than showing that it does not bind at this volume.
Prepared Challenge
Which easy case becomes worse when reasoning effort is set high, and how will the workflow detect it?
Role Disagreement To Surface
Risk buys margin, developers demand evidence and evaluation, and infrastructure resists applying expensive effort to every item.
Team
5
Expected Reasoning
In-jurisdiction processing is a hard gate that leaves several managed and self-operated patterns; operational complexity and reproducibility then break the tie.
Dominant Axis
Data residency
Hard Gate
Inference must remain inside the permitted jurisdiction and the application must retain an evidence-linked production record.
Minimum Threshold
Documented processing location, retention behaviour, evidence linkage, and version identification for every narrative.
Likely Selection
Any verified in-jurisdiction pattern—regional managed inference, sovereign or perimeter-managed deployment, or self-operated weights—followed by an explicit operating-responsibility decision.
Accepted Tradeoff
A narrower provider and deployment field, possible regional cost or version constraints, and explicit operating ownership.
Defensible Alternatives
- Regional managed inference when the operating team cannot support self-operation and contract controls satisfy the gate.
- A perimeter-managed deployment when network isolation matters but the institution does not want to operate the model stack.
- Self-operated open weights when version permanence is required and the operating capability exists.
Likely Wrong Turns
- Treating self-operation as the only route through a residency constraint.
- Assuming open weights explain why the narrative said what it said.
Prepared Challenge
Name three deployment patterns that pass the processing-location gate, then tell us which operating obligation removes two of them.
Role Disagreement To Surface
Risk sets the location and evidence gates, infrastructure decides which surviving pattern is operable, and developers own grounding and reproducibility.